Virtual Call Center - Cyberone - Business Process Outsourcing Philippines

What is a Virtual Call Center and its Benefits

A virtual call center basically functions with the help of the internet, which is its main infrastructure. Since it can be run from any place in the world, outsourcing virtual call centers help organizations save costs and reap other associated rewards.
Virtual call centers offer employees the option of working from remote locations and providing exceptional and convenient customer service solutions to your clients whenever they need it.

Technological Advancement

Since a virtual call center always allows remote contact center agents to work in real-time with your employees or clients, your infrastructure has to be built up from the ground up to support internet telephony and real-time video calls. This increase in infrastructural preparedness allows you to be ready for other future challenges, and allows you to scale up operations as you expand easily.

Easy Designing, Deployment, Training, & Support

With the help of increased flexibility you can spend less time managing the call center and more time focusing on other business critical operations. By partnering with CyberOne, you gain immediate access to project managers and network architects who can help design, deploy, train and support your existing staff for better process efficiencies.

Geographically Adept

One of the most significant advantages of virtual call center is that because of the nature of the way our infrastructure is set up, call center agents do not have to concentrate on any single geographic location. As a result, they are able to function more independently as compared to other regular smaller call centers.

Scalability and Adaptability

One of the virtues of working with a CyberOne is that you never have to worry about seasonal expectations and dwindling business arms which might not require the same level of support that the more successful ones might need. Whether you require 20 agents or 200, we can easily ramp up operations as per your requirement.

Quick Deployment

Low Operating Costs

Secure Network

Scalable and Flexible

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What is a Virtual Workspace?

A virtual workspace consists of a client PC connecting to a virtual machine that hosts virtual applications and desktops. These virtual machines are built on top of hypervisor software that resides on powerful server hardware. An end-user can typically access the full desktop environment and store all the data and applications of a virtual workspace remotely.

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Why a Virtual Workspace?

Virtual workspaces are mainly used for remote work with high performance and low cost.

Redundancy

It allows on-demand compute power addition, and redundancy.

Secure

More secure as the stored data resides in the cloud or any centralized server storage

Software

Easy application installations

Upgrade

On-demand compute power addition

How does Desktop as a Service (DaaS) work?

DaaS architecture is Multi-tenant, and organizations purchase the service through a subscription model — typically based on the number of virtual desktop instances used per month.
In the desktop-as-a-service delivery model, we manage the back-end responsibilities of data storage, backup, security, virtual desktop images, applications and upgrades.
Typically, an end user’s personal data is copied to and from their virtual desktop during logon and logoff, and access to the desktop is device-, location- and network-independent.
Desktop as a service provides all the advantages of virtual desktop infrastructure, including remote worker support, improved security and ease of desktop management.

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